FAQ
Common Questions 
I’m wearing a mask.  Why can’t they just hand the materials to me?
To maintain the recommended distance of six feet, our curbside services are designed to be completely contactless.   

I just put something on hold.  How soon will it be ready for pick-up?
 Our computer system generates hold lists overnight, so library staff won’t pull your materials until the list is created on the following weekday morning.  If you have any questions about your holds, please call us at 845-856-7313 x 3.
 
According to the website, the materials I want are at several different libraries.  How long until they’re ready to be picked up?
 When ordering books for curbside pick-up in Port Jervis, please check to see if the item you want to order is either in the Port Jervis Library or in one of the other 47 libraries in the RCLS system.
Depending on when you make your request and where your materials are located, getting all your materials together could happen within one day or take up to 3.  Library staff will contact you when your materials are ready. Please call the library when you receive your hold notification to schedule a time to pickup.
 
I have some things checked out right now; when are they due?
Please check your account online or look at your checkout receipt that was placed in your book at the time of checkout. Call the library if you are unsure about your due dates. 

Our normal due dates for library materials are as follows:
Adult Books – 28 days
Children’s books – 21 days
New adult & children’s books – 14 days
Audio books – 14 days
Graphic Novels – 14 days
DVDs – 7 days
Holiday books – 7 days  
Magazines – 7 days

 
I’m not sure what I want.  Can you help?
Absolutely!  You can call the library at 845-856-7313 x 3 and ask for suggestions or just ask us to choose a selection for you based on genres and reading levels. 
 
Are printers available for use during computer appointments?
Yes. Printing is $.20 per page for black & white and $.50 per page for color.

Can I make a computer appointment if I have outstanding fines?
Yes. You may still make an appointment and we will override the fines. Please call the Library at 845-856-7313 x 3 for assistance.

What happens if I was scheduled for a computer appointment, but I missed my window?
You may still take advantage of your appointment if you arrive late, however, your appointment end time will remain the same. Please let us know if you would like to schedule a new appointment.

Can I send faxes and use the copier?
Yes. Faxing is $1.00 per page. Copying is $.20 per page for black & white and $.50 per page for color.

Can I drop off materials at any time?
You may return library items at any time in the book drop or inside during browsing hours.

Can I drop off donated materials?
Yes, we are accepting used book donations.  Please limit used book donations to 1 box per family.  We do not take encyclopedias, college text books, or Reader's Digest Condensed Best Sellers.  Please make sure that the used books are in good, sellable condition.

When will all in-person library services and full public access to library facilities resume?
We are working to restore all library services and access as soon as possible in a safe, coordinated and phased effort. Starting June 1st, 2021 we will be open during designated hours for 60 minute browsing without appointment. In person programming will also resumer with guidelines. Visit our event calendar for more info and event dates. We appreciate your patience.


Other things you need to know:   
Patrons can apply for a library card online
Library cardholders wishing to renew their library cards will need to  contact the Port Jervis Free Library via email  by sending a copy or photo of their driver’s license to verify their  current address. Please send your requests for renewing your library  card to ptj@rcls.org.   If any questions, please call the library at 845-856-7313 x 3.
 
You can get digital materials — including eBooks, eMagazines, eAudiobooks, eVideos - and corresponding apps for your personal devices.  Look for the Libby and OverDrive apps on your device app store; all of them are free - https://rcls.overdrive.com/rcls-portjervis/content.

Access Ancestry.com to research your genealogy and family history from home by going to https://guides.rcls.org/PortJervisALE - use 22833 as the password.
 
Patrons can access educational and informative databases - https://guides.rcls.org/ptjdatabases

We are fine free through June 30, 2021.


Ways to reach the Library for Information and Assistance
Faxing
$1.00 per page
Outgoing faxing services only, we cannot receive incoming faxes.
Copies
Black & White .20 cents/page Color .50 cents/page
Self service copying is available for the public. Copies must be paid for at the time copies are made.
8GB USB Flash Drives
Available for $5
Ask any staff memeber how to get yours today.
Computer Use by appointment only
Available
Free use of computers available to Adults 18 and older with library card or photo ID. Port Jervis Free Library computers are unfilterd.

Children who want to use computers, must have a library card with computer permission sticker.

Printing and scanning is available. Printing is .20 cents/page for black and white and .50 cents/page for color. Funds must be deposited onto a library prior to printing.
Please ask a staff member for more information or assistance
Local History by appointment only
Free to Public
Doing research? Utilize our local history room located on the second floor of the library. Microfilm of newspapers dating back to 1856 and yearbooks dating back to 1902 are among the many items availble for viewing.